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Negotiation for Business

Event overview

Learn from the elite: Discover the skills used by the professionals in hostage situations and understand how to apply them in the business arena, to powerful effect

A former Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit, Richard Mullender’s career as a negotiator forms the background to this unique masterclass. 

Introducing you to valuable skills from this closely-guarded world, Richard brings previously undisclosed elite negotiation and persuasion techniques into the public domain.

Entertaining as well as challenging, this condensed and highly-interactive session uncovers a skill that very few possess. Understand how YOU might exert this rare power of influence in your professional exchanges — it’s an opportunity not to be missed.                                   

Key learnings        

  • How to listen, really listen, as if lives depended on it
  • Interpret the true significance of what is being said
  • Use questions sparingly to optimum effect
  • Harness the phenomenal power of the indirect question
  • Learn the stages and sequence of a successful negotiation

Reasons to attend

  • All Leading Edge events are free to attend
  • Attending after-work training shows dedication to improving your own skills and progressing your career
  • There is a 30 minute networking session (with refreshments) at the start of the evening, giving you a unique opportunity to meet like-minded industry peers

Who is it for?

Our Leading Edge training is free and open to everyone working in the food and consumer goods industry - from graduates to senior managers! 

Our masterclasses are designed so that everyone has something to take away - they can be a great opportunity to refresh a subject that you are familiar with, but are also accessible to those new to a topic. 

To find out more about what to expect on the evening, see the full programme, here.

Meet the speaker

Richard Mullender

Richard Mullender - the hostage negotiator!

The 3 words that are continually used to describe Richard’s training . . .

  1. Fascinating
  2. Exceptional
  3. Life-changing

After military service and time in the private sector, Richard Mullender joined the Metropolitan police.

He worked as a detective investigating serious crimes. Then one life-changing day he trained to become a hostage negotiator.

His skills were so well regarded that he was appointed Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit and although he is not at liberty to expose his full activities in defence of British subjects abroad, he was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004.

Life or Death Listening Training

In the decade since leaving the police, Richard has established his own independent consultancy where his skills have been in high demand with law enforcement agencies, international government bodies, as well as coaching within the public, private and educational sectors.

Book your places here

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Sainsbury's Ansty Building
Ansty Park, Draken Drive