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Adapting to the changing grocery supply chain

A half day workshop to provide the customer service excellence team of an international consumer goods company with an overview of the trading strategies in the grocery retail market and the role of the supply chain is achieving these.

Their challenge

The session was designed to sensitise the team to the developments taking place in the supply chain and understand the implications for their wider business as well as departmental objectives.

Our solution

The format was presentation based, using case studies and real life examples to bring the content to life and interactive exercises to embed learning.

The outcome

Our client highly recommended the course for training customer service teams. “the delivery, presentation and materials were great... this is certainly, the first time I have seen the trends all 'knitted' together” 

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Contact us

To find out how IGD's customised services can help your business, please contact Adrian Williams, Director of business development on +44 (0) 1923 851987 or email

Alternatively please use the form linked below.