Frequently asked questions

2024 event information

Overview

IGD and Co-op, working in partnership are keen to create connection and conversation in a face-to-face setting. Co-op will share their progress on their strategic priorities and plans for the year ahead.

What's the format of the event?

• A dedicated session with the Co-op leadership team on strategic priorities and plans for the year ahead
• Put your questions to Co-op’s leadership team during a live Q&A
• Our event app provides advance access, giving you time to prepare for the event and gain the most from the programme and venue on the day

Venue

The Co-op Trade Briefing from IGD is being held at Co-op Live, 1 Sports City Way, Etihad Campus, Manchester, M11 3DU.

Driving: Please use the post code M11 3DU, and follow the signs to Etihad Campus as you get closer - you will then need to follow signs for Blue Car Park and display your event app upon arrival to parking marshals to permit entry (the event app details will be shared with you next week).

Public Transport: Trams on the Ashton-Eccles line run every 6 minutes from the city centre to the Etihad Campus stop, right next to the venue.

Further details can be found here.

Bag Policy

For security reasons, no bags larger than an A4 (small handbag/laptop bag) are permitted inside the venue, without pre scanning.

Where possible we ask you not to bring larger bags (rucksack/holdall/suitcase) with you. If you do have larger bags you will be directed to Entrance A for your bag to be screened and stored if required before registering through Entrance C. This will delay entry at the venue.

Accommodation

To view recommended accommodation options close to Co-op Live, Manchester please visit our selections and offers here.

Dress code

Most attendees opt for business casual, we would certainly suggest comfortable shoes as you move around the venue.

Can I get access to the recordings and presentations after the event?

Yes, abridged presentations and content will be available to view within 5 working days of the event ending. You will receive an email once slides are accessible via our virtual event platform and your MyEvents section of IGD.com. Recordings and presentations are only available on the platform for 10 working days after they have been shared, after which the virtual platform closes.

Booking details & communication

When will I receive my ticket? When will I receive my access to the virtual platform?

IGD have adopted a paperless approach to ticketing. You will receive your unique QR code the day before the event for in-person attendance via the event app and email. Your QR code will be required for you to print your badge on entry.

I am registered for the event but haven’t heard anything in a while. What should I do?

All communications regarding the event will be sent via [email protected]. If you feel you have missed any communications, please reach out to [email protected]

I can no longer attend, could I please get a refund? Would it be possible to transfer my ticket to someone else?

A reminder of our refund policy:

• Over 30 days notice - Full refund
• 15 - 30 days notice - 50% refund
• Less than 15 days notice - No refund

If you wish to transfer your ticket to a colleague, this is free of charge, please send over their details as well as those of the individual they will be replacing, to [email protected]. Please make sure the request is with us one week prior to the event to ensure access to the event app and virtual platform.

Can I make a name change?

Name changes remain free of charge, we do ask that your request is with us one week prior to the event date, to enable access to our event app. Name changes must be made in writing to [email protected].

Could I please get a VAT receipt for my order?

A receipt will be sent to your company’s finance department once your order has been processed. If you would like a copy, please send your order number & request to [email protected].

Our responsibilities to you

How do I communicate my accessibility needs?

We are committed to providing a welcoming and inclusive event experience for all attendees. If you have an accessibility-related requirement or request for this event, please let us know in your registration profile (which you’ll be sent once your ticket has been purchased).

For more information, please contact [email protected]

Commitment to diversity and inclusion

Inclusion and diversity are fundamental to our culture at IGD. The following measures are in place to support attendees feel included at our events:

• Include your gender pronoun on your badge, via your registration profile (which you’ll be sent, once your ticket has been purchased).
• A dedicated inclusion and diversity room will be available, please do email our inclusion ambassador, Shannon Evans, for further details.

Keeping you safe

IGD is committed to providing safe and secure environments for our attendees. All local and national authority guidance and regulations will be adhered to by IGD and the venue team.

We will continue to monitor for any change to the guidance and regulation. Further information on IGD’s Event Health & Safety can be found here.

Carbon impact of events

IGD and Co-op have worked to minimise our environmental impact wherever possible, the following measures are in place to continue our mission in this area:

• Access to our interactive Event App
• Using recycled, recyclable, and biodegradable materials where possible.
• Minimising food waste
• Monitoring and reducing our carbon footprint year on year

You can help support this mission by considering the following options:

• Travel by public transport to the event.
• Reduce travel for meetings: Utilise your time in Manchester to conduct other meetings around this event.
• Lanyard reuse: Please drop your badge and lanyard back to us at the end of the day, so we can clean and reuse this.

Key event contacts

• Shannon Evans – inclusion ambassador, event app technician, delegate registration
• Gemma Preston – delegate registration
• General enquiries – [email protected]